Post Arrival
Settle In
Please report to the International Office (Malaysia University of Science and Technology) on the next working day after your arrival for us to arrange a post-medical check-up, briefing and passport submission.
What to do when you arrive at the International Office:
- Inform the International Office that you are a new student
- Ask for a post-arrival medical checkup appointment
- Receive the Guidebook for New International Students
- Ask about your Student Card collection
You are NOT encouraged to make any travel arrangements during the endorsement process until you receive your passport.
Welcome Reception
Welcome to Malaysia, and welcome to Malaysia University of Science and Technology (MUST). We hope that you have settled down well and are getting comfortable with life on campus.
As you are new to M.U.S.T, the International Office would like to conduct a pre-orientation to assist you in integrating into the campus and give you the opportunity for the university members to get connected with you.
This pre-orientation aims to connect you with other new international students and explore vital information related to being an international student in Malaysia. During the session, you will explore:
- Guide for New International Student
- Visa Procedure (Renewal/Cancellation)
- Insurance procedure (Hospitalisation/clinic visit)
Orientation
The International Students Office will host a comprehensive orientation program designed to help you seamlessly integrate into campus life. Attendance at the program orientation scheduled by the school is mandatory for all students.
You will receive further information regarding the orientation date and time from your school’s administration.
International Office Hotline
Studying abroad is not always easy, especially as an international student, from culture shock to homesickness. We understand how you may feel anxious and overwhelmed when adapting to a new environment and leaving home after a long time. If you need someone to talk to and get advice on anything at all, we are here for you.
Emergency Support
For emergencies occurring while university offices are closed, you can contact our welfare hotline at +60194079770. Our team will assist you or redirect you to the respective department. Please note that this hotline is designed for emergency services such as accident or hospitalisation matters.
For non-emergency matters such as visa, passport status and class timetables, please contact M.U.S.T general number at +603-61508177.
Report and Support
We hope that you feel at home and enjoy your student life as much as possible at M.U.S.T. Nevertheless, the university environment sometimes can be challenging and overwhelming at times. Here is the platform for you to report any distressing situations.
Important Contacts
You may contact these numbers and emails if facing any further difficulties regarding post-arrival
International Students’ Office
Address: Block C, Level G, International Students Office, Malaysia University of Science and Technology, Encorp Strand Garden, Petaling Jaya, Selangor.
Office hours: 9.00 am – 6.00 pm (Monday to Friday)
Email: intloffice@must.edu.my
Telephone Number: 03-61508177
International Students Office Executive
Name: Muhammad Azwan bin Azman (Mr. Azwan)
Email: azwan@must.edu.my
Office Telephone Number: +603-61508177 (ext. 502)
Emergency Telephone Number: +6 011 6933 8876
Head of Department International Office
Name:Nur Illyyain binti Rosli (Ms. Illy)
Email: illy@must.edu.my
Office Telephone Number: +603-61508177 (ext. 501)
Emergency Telephone Number: +6 019-4079770
Admission Executive
Name: Ereen Nurtiara binti Mohd Azrin (Ms. Ereen)
Email: ereen@must.edu.my
Office Telephone Number: +603-61508177
Medical Insurance
- The university will automatically enrol you in a basic medical insurance plan through EMGS such as Etiqa Family Takaful Berhad upon your student pass application. This is a mandatory requirement for obtaining your student pass.
- You have the option to purchase additional individual medical insurance plans for enhanced coverage and benefits.
- Etiqa Family Takaful Berhad (EFTB) does not issue physical medical cards for EMGS purchased policies. Download the “Etiqa Smile App” from Google Play or the App Store after your student pass is endorsed.
- This app will be your primary means of accessing and managing your insurance.
- Refer to this guide for information on using the Etiqa Smile App
- For other insurance providers: collect your physical card at the International Students Office. Other insurance providers:
- Great Eastern Takaful Berhad (GETB)
- The Pacific Insurance Berhad (TPIB)
- The medical insurance provided is valid for one year. You are required to renew your insurance annually, typically in conjunction with your visa renewal.
Prepare for Your Arrival
As you prepare to join us at MUST, gather all the essential info you’ll need. Check out our helpful checklist for local tips and important contacts. We want your journey to be as smooth as possible!
Essential Contacts
If you need assistance, our International Office is here to help! Below are some important contacts to guide your arrival:
International Office: intloffice@must.edu.my | +601169338876
Accommodation Queries: hostel@must.edu.my | +603 6150 8177
